Refund policy

GingerKnot Refund Policy

We want you to love your GingerKnot piece. If you're not completely happy, here's what to do:

Returns: We accept returns within 14 days of delivery. Items must be unused and in their original condition. As our pieces are handmade, please handle with care.

Return postage: Customers are responsible for the cost of return postage unless the item is faulty or not as described. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

How to return: Contact us at gingerknot.mail@gmail.com before sending anything back. We'll give you the return address and instructions.

Refunds: Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method.

Bespoke & made-to-order items: Items made specifically to your requirements — including custom colours, sizes, or personalisation — are non-returnable unless they arrive faulty or not as described. By placing a bespoke order, you acknowledge this exemption under the Consumer Contracts Regulations 2013.

Faulty items: If your item arrives damaged or not as described, please contact us within 48 hours of delivery with photos and we'll make it right — replacement or full refund.

Under UK consumer law (Consumer Contracts Regulations 2013), you have the right to cancel a standard order within 14 days of receiving it. This right does not apply to bespoke or made-to-order items.